What fabric is used for our swimwear?
We use soft high quality fabric that you and your little will absolutely love. Our swimwear fabric is a unique blend of polyester, nylon and lycra. Polyester keeps your child’s swimwear shape, size and color over time when exposed to the water and sun. Lycra gives your child's swimwear the stretch that it needs to be comfortable and grow with your child. All of our swimwear is fully lined.
How do I care for my sunberry swimwear?
We recommend that you rinse your swimwear in cold water after wearing. Hand wash with like colors in cold water and hang to dry. Do not tumble dry. Do not iron. Do not bleach. A gentle wash cycle with dye free detergent is also acceptable. Please note: we recommend not to use aerosol sunscreens, they contain chemicals that may damage swimwear.
We are confident in the quality of our products and want you to be too. You may return any items that are eligible for a full refund or store credit, within 14 days of purchase, as long as they are new and unworn/unwashed. Any and all shipping charges will not be refunded. Shipping costs on returns are the buyer’s responsibility, unless the return is a result of a seller error. For example, received wrong size, damaged, or incorrect product. Please note that any clothing smelling of smoke, laundry detergent, missing original tags and labels (including hygienic strips) and/or have other perceived damage are not eligible for a refund and you will be contacted directly via email.
Returns will only be accepted on full priced items. Any items purchased at a discounted price through store markdowns and or purchased with a promo code are not eligible for return.
If applicable, once your return is received and inspected, we will send you an email to notify you within 5-7 business days that we have received your returned item, and a credit will automatically be applied to the payment method chosen as part of your return request submission.
We cannot and will not take responsibility for items returned to us without us being notified first. All returns shipping must be validated.
Unfortunately, we don’t currently offer direct exchanges, as our inventory changes often and goes quickly. The best way to exchange an item is to checkout as normal through our shop, for inventory purposes, and to ensure you get the color and size you need. If you place a second order, please email us at email@example.com for a free shipping code.
What if I receive an incorrect item?
Please contact firstname.lastname@example.org, if you received and incorrect item in your order, so we can ensure you get the correct item. A prepaid shipping label will be sent to you via email. The correct item will be sent as soon as the package has been accepted into the carrier's system.
What if I receive a damaged item?
We work really hard to ensure the best quality for you. If you received a damaged or defective product, a refund, store credit, or replacement (if available) will be offered to you. Damaged and defective product must be reported within 7 days of receipt to be eligible for a refund, store credit or a replacement. Please send an email to email@example.com with your order number and detailed photos of the defect. Send back the product unwashed and unworn. Once an item received and is inspected and deemed defective by sunberry, a prepaid USPS shipping label will be sent to you via email. Once the package has been accepted into the carrier's system, the refund, store credit or replacement will be processed as previously specified. Please note that poor care of delicate fabric does not constitute a product defect).
Am I able to cancel or make changes to my order?
We process and ship orders quickly because of this we are unable to make changes to your order once an order has been placed. If there is an issue with your order please reach out to us, and we will make every effort to cancel it when possible.
What size should I order?
View our size chart here or email our team at firstname.lastname@example.org. We would be happy to suggest the size we think would be the best fit for you or your child.